Help by Category
Find the information you need, organized by category
Getting Started
Sign-up, profiles, identity verification, and other first steps
Playing Episodes
How to find and play episodes, plus the settings that shape them
Soul & Chat
1:1 chats with Souls, proactive messages, and conversations outside episodes
Stars & Payment
How Star top-ups and spending work, earning free Stars, refunds, and payment issues
Community & Safety
Feeds, comments, follows, community rules, and reporting
Troubleshooting
App errors, image loading, other technical issues, and 1:1 support