Payment & Stars
Why didn't my Stars arrive?
Last updated: July 21, 2026
Paying and not seeing your Stars is stressful, we know. In most cases, closing the app completely and restarting it fixes it.
Try this
- Close the app completely, then restart it — this solves it most of the time
- Check that your network connection is stable
- Check Google Play or the App Store to confirm the purchase went through properly
Still nothing?
If your Stars haven't arrived after more than 10 minutes, reach out through 1:1 Inquiry. Sending the payment platform, time of payment, amount, and a screenshot of the receipt helps us sort it out quickly.
FAQ
Q. I'm not sure where I was charged
You can check your purchase history on each platform.
| Where to check | How |
|---|---|
| Frontia app | The "Purchases" tab under MY → More → Settings → Account management → Star history |
| iOS | Settings → Apple ID → Media & Purchases → Purchase History |
| Android | Google Play → Payments & subscriptions |
Q. I think I was charged twice for the same item
Check your purchase history through the paths above — if the duplicate purchase is unused, it can be refunded. See I want a refund for the steps, and submit a 1:1 Inquiry with a screenshot of the purchase history.
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