Technical Issues

Images aren't showing up

Last updated: June 1, 2026

There can be several reasons an image isn't showing up.

Why is this happening?

  • Your network may be unstable
  • The server may be temporarily under heavy load
  • The Director may not have set an image for that scene
  • Your app version may be out of date

Try this

  1. Check your network connection and switch between Wi-Fi and mobile data
  2. Close the app completely, then restart it
  3. Update the app to the latest version
  4. Clear the cache

If that still doesn't fix it, please reach out through 1:1 Inquiry. Sending along a screenshot, your device info, and the Episode name helps us check it quickly.

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