Technical Issues
Images aren't showing up
Last updated: June 1, 2026
There can be several reasons an image isn't showing up.
Why is this happening?
- Your network may be unstable
- The server may be temporarily under heavy load
- The Director may not have set an image for that scene
- Your app version may be out of date
Try this
- Check your network connection and switch between Wi-Fi and mobile data
- Close the app completely, then restart it
- Update the app to the latest version
- Clear the cache
If that still doesn't fix it, please reach out through 1:1 Inquiry. Sending along a screenshot, your device info, and the Episode name helps us check it quickly.
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