The app isn't working / I'm getting an error

If you run into an error in the app, try these steps in order.

Step-by-step fixes

1. Close the app completely, then restart it
2. Clear the cache — Device Settings → Apps → Storage → Clear cache
3. Update the app to the latest version
4. Check your network — try switching between Wi-Fi and mobile data

If it still doesn't work

Let us know through 1:1 Inquiry or the Discord bug channel. Sending along the details below helps us help you faster.

• A screenshot of the error screen
• The time the error occurred
• Device info (model, OS version)
• App version