There's no sound

First, check your device's silent mode and volume, and make sure Background music and Sound effects are turned on in your play settings. Some Episodes simply don't have any sound to begin with.

Run through these checks

1. Turn off your device's silent (vibrate) mode and raise the media volume
2. In the settings menu on the play screen, check that Background music and Sound effects are on
3. Make sure your Bluetooth earbuds or speaker aren't connected to another device
4. Close the app completely, restart it, and update to the latest version

In the app, sound settings are saved separately for each Episode (play). Sound might be fine in other Episodes but turned off in just this one, so check the settings on the screen you're currently playing.

Some Episodes have no sound at all

BGM and sound effects only play if the Director added them to the Episode. Background music is attached to backgrounds and sound effects to specific situation staging, so scenes without registered sound are supposed to be quiet.

Still nothing?

If everything's turned on and there's still no sound, let us know through 1:1 Inquiry. Sending the Episode name, where the sound cuts out, and your device info helps us check it quickly! For how to reach us, see How do I contact support?.